99laju believes that the best entertainment is entertainment enjoyed within healthy limits. We provide a wide range of tools and resources to help every player stay in full control while playing.
For 99laju, gambling is a form of entertainment — not a way to earn income or solve financial problems. We built this platform not just to offer a wide variety of exciting games, but also to ensure every player has a safe, enjoyable, and responsible experience.
We understand that some players may find it difficult to control their gambling habits. That is why 99laju provides a range of self-control tools that are easily accessible directly from your account settings — no need to contact anyone or wait for approval.
Our Responsible Gaming Policy is built on four core principles: player protection, information transparency, easy self-control tools, and unconditional support. We have never and will never encourage anyone to bet beyond their means.
All tools below are accessible directly from your 99laju account settings. No fees, no approvals — you are in control.
Set daily, weekly, or monthly deposit limits based on what you can afford. Once a limit is set, our system will automatically block any deposit that exceeds it — regardless of the time or device used.
Set the maximum loss amount you are comfortable with per day, week, or month. Once the loss limit is reached, your account will be automatically blocked from placing new wagers until the limit period resets.
Set a daily session time limit to ensure you do not spend too long on the platform. The system will send a reminder as you approach your limit and automatically log you out once it is reached.
Need a short break? Activate a forced cooling-off period ranging from 24 hours to 6 weeks. During this time, you will be unable to log in or place any wagers. It gives you the space to step back and think clearly.
If you feel that gambling is becoming a serious problem, you can apply for self-exclusion for a period of 6 months, 1 year, or permanently. Your account will be fully blocked and no promotions will be sent to you during that period.
Opt out of receiving promotional emails, bonus notifications, or special offers. You can re-enable this option at any time when you are ready. Full control is in your hands.
Gambling problems rarely happen overnight. They typically develop gradually and can be difficult to notice on your own. Recognise these early warning signs so you can act before things become more serious.
Answer the following questions honestly. If you answer "yes" to three or more of them, we encourage you to use our self-control tools or speak with someone you trust.
Answer honestly — no one is judging you here.
If you or someone you know is experiencing gambling-related problems, don't wait for the situation to get worse. Here are simple steps to get support through the 99laju platform:
Access your 99laju account settings via the website or mobile app. The "Responsible Gaming" section is available in your profile settings menu.
Select one or more self-control tools based on your needs — deposit limits, time limits, cooling-off periods, or self-exclusion. All changes take effect immediately.
Our trained support team is available to assist you 24 hours a day, 7 days a week via live chat on the platform. All discussions are handled with complete confidentiality and without any judgement.
If you need more in-depth assistance, our team can direct you to appropriate counselling resources and community support services in Malaysia.
Every tool is designed to be easy to use. Here is a detailed explanation of how each tool works on the 99laju platform.
Go to Account Settings → Responsible Gaming → Financial Limits. You can set separate limits for deposits and losses. When a limit is reduced, it takes effect immediately. When a limit is increased, a 24-hour waiting period applies as an added layer of protection.
Go to Account Settings → Play Time Limit. You can set a daily time limit between 30 minutes and 8 hours. The platform will display a reminder on screen 15 minutes before the limit is reached, and automatically log you out when the session time expires.
Go to Account Settings → Cooling-Off Period. Choose a break period from 1 day to 42 days. During this time, you cannot log in, make deposits, or place bets. Once activated, no one — including the support team — can cancel the forced break early.
Go to Account Settings → Self-Exclusion or contact our support team. Choose a period of 6 months, 1 year, 5 years, or permanent. Your account will be closed, your balance returned, and all marketing communications stopped immediately.
Answers to questions frequently asked by 99laju players about responsible gaming.